Human review / privacy / accessibility

Support and Privacy

Support page with claim representative, emergency line, chat, TTY, upload help, privacy, data sharing, and human review options.

Representative

Weekdays 8:00-20:00 ET, plus 24/7 emergency line for unsafe vehicles.

Upload help

Photo angle guide, file replacement, failed upload recovery, and mail-in option.

Privacy

Photos, policy, location, and repair documents are used to review the claim and shared only with approved partners.

Accessibility

TTY, phone claim filing, keyboard-accessible upload, and alternate evidence submission.